Privacy Policy

Boomers Gully Estate is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, postal and delivery addresses, billing addresses, email addresses, telephone numbers, date of birth (for age verification), and payment-related information (processed securely via third-party payment gateways).

This Personal Information is obtained in many ways including:

• in person at our cellar door
• through correspondence by telephone      and email
• via our website and online store
• through online order forms and      shopping cart transactions
• from cookies and similar tracking      technologies used on our website

We do not guarantee website links or the privacy policies of authorised third parties.

We collect your Personal Information for the primary purpose of:

• processing and fulfilling wine      purchases and deliveries
• verifying legal drinking age
• managing customer accounts and      orders
• providing customer support
• communicating order confirmations      and service updates

We may also use your Personal Information for secondary purposes closely related to the primary purpose, including marketing, promotions, and cellar door communications, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing communications at any time by following the unsubscribe link or contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about matters such as an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.

Boomers Gully Estate does not intentionally collect sensitive information. If such information is ever provided, it will be used only:

• for the primary purpose for which      it was obtained
• for a directly related secondary      purpose
• with your consent, or
• where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties such as:

• payment processors
• delivery and courier services
• website hosting and e-commerce      platform providers

In such cases, we take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• to third-party service providers      (such as payment gateways, couriers, IT and website service providers) for      the purpose of operating our business
• where you have consented to the      disclosure
• where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, some Personal Information may be retained to comply with legal, taxation, or accounting obligations and will generally be kept for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To request access, please contact us in writing.

Boomers Gully Estate will not charge a fee for access requests but may charge a reasonable administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before releasing requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. We take reasonable steps to ensure this. If you believe the information we hold is inaccurate or out of date, please contact us as soon as practicable so we can update our records.

Policy Updates

This Privacy Policy may change from time to time and the current version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Boomers Gully Estate
Address: 40 Howards Rd Panton Hill VIC
Email: info@boomersgullyestate.com.au